White-Label Third-Party Hardware Maintenance for Partners

MSPs, value-added resellers, outsourcers and integrators can sell our hardware maintenance as a referral, at wholesale, or as a fully white-labelled service where the customer only ever sees your brand: email from your domain, a 24x7 phone line answered in your name, a partner management portal and a customer portal on your subdomain, quotes and reports on your paper, and engineers who arrive as your team. We deliver the desk, the spares and the onsite SLA across North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America; you own the customer.

Apply to partner How white label works

Three ways to partner

Referral

Consultants, MSPs and integrators who want revenue without owning delivery or billing.

Introduce the customer; we quote, contract and deliver under the 3rd Party Support brand.
Recurring commission on every contract and every renewal for the life of the account.
Deal registration protects your introduction for 12 months.
Portal view of your referred accounts, quotes in flight and commission statements.

Resale

VARs and MSPs who own the customer contract and invoice.

Wholesale price list per vendor, SLA tier and region; you set the margin.
Quotes issued on your paper or ours, co-branded if you prefer.
We invoice you; you invoice the customer. Multi-year and multi-unit discounts pass through.
Your service desk can be the first call, with every ticket mirrored to you.

White label

Most chosen

MSPs, outsourcers and regional service companies who want a maintenance practice without building one.

Everything in Resale, delivered entirely in your brand: email, phone, portal, quotes, reports and field engineers.
Your domain, your phone numbers, your logo. Our name appears nowhere unless you choose co-branding.
Contractual non-solicitation: we never market to, or contract directly with, your customers.
Named partner manager, quarterly SLA review and a shared renewal calendar.

How we white-label everything

The test we hold ourselves to: a customer who reads every email, calls the support line at 3 a.m., logs into the portal, signs the quote and meets the engineer on site should never see a brand other than yours.

Email in your name

Ticket updates, dispatch notices, quote and renewal emails are sent from a mailbox on your domain (for example support@yourcompany.com). You authorise us as a sender with SPF and DKIM records, or delegate a shared mailbox; every template carries your logo, signature block and legal footer. Replies land in our desk and in your portal at the same time.

Phone calls answered as you

A dedicated local or toll-free number per partner, in each region you sell into, answered 24x7 by our support desk in your company name with your greeting and IVR. Outbound calls from our engineers present your caller ID. Recordings and transcripts sit in the partner portal, and escalation can route to your own on-call engineers whenever you want to take a call yourself.

A full partner management portal

One login for your team: deal registration, price lists, quote builder with your margin applied, contracts and covered assets with EOSL dates, live tickets with SLA clocks, parts and dispatch status, a 120/60/30-day renewal calendar, commission or wholesale statements, and a marketing kit. Role-based access for sales, service desk and finance.

A customer portal on your subdomain

Your customers log tickets, track engineers and see their covered estate at support.yourcompany.com with your branding. Tickets, assets and SLA events can also be pushed into your PSA or ITSM (ConnectWise, Autotask, HaloPSA, ServiceNow, Jira Service Management) by API or email so nobody works in two systems.

Quotes, contracts and reports on your paper

Indicative price within 24 hours and a firm quote within 48, generated as a PDF in your template with your terms. Monthly SLA and ticket reports and the quarterly review deck are produced in your brand, ready to forward to the customer unchanged.

Engineers and parts that look like yours

Field engineers arrive unbranded or in your livery and introduce themselves as your maintenance team. Spares ship with your packing slip and labels from the regional stocking locations that already hold a part for every model we quote. Return shipments and RMAs run through your portal.

Your customer, your data, your relationship

Customer records, assets and ticket history belong to you and export on request. Our sales team is contractually barred from contacting your end customers. If you ever leave, the contracts assign to you or to a provider of your choice at the renewal date.

What your customers get, in your name

24x7 support desk. Engineers on call around the clock, with a named escalation owner for every contract.
4-hour onsite in major metros. Four-hour onsite response available in major metro areas; next-business-day everywhere else we cover.
Spares held for every model we quote. Global parts logistics with forward-stocked spares, so a replacement part is already on its way when you call.
5+ years past end of service life. We keep hardware supported long after the OEM date, on your retirement schedule rather than theirs.
No OEM software contract required. Hardware coverage stands on its own. No VMware, Broadcom or other OEM software contract is needed to keep it.
One contract for the whole rack. Servers, storage, network and backup appliances from any vendor on a single agreement and a single SLA.
Monthly or multi-year, no lock-in. Month-to-month if you are bridging to a refresh, multi-year discounts if you are not. Cancel on notice.
Indicative price in 24 hours, firm quote in 48. You get a price range the same business day and a signed quote within two.

Next business day

Parts and engineer onsite next business day; 24x7 phone support.

4-hour onsite

4-hour onsite response in major metros, business hours.

24x7, 4-hour onsite

Mission-critical: 4-hour onsite response around the clock, 365 days.

Why partners add third-party maintenance

Every customer has it. Any installed base more than three years old carries OEM renewals that cost 40 to 70% more than they need to. That gap is your margin or your customer's saving.
It is recurring. Maintenance renews annually or multi-year. A single rack placed today pays for years, and the renewal calendar in the portal makes sure nothing lapses.
It extends your projects. Cover the legacy platform during a migration you are delivering, or keep a customer's equipment running while the refresh budget is approved.
No OEM software contract needed. Hardware coverage stands alone, which matters for every VxRail, vSAN ReadyNode and HCI estate caught by the Broadcom VMware changes.
You look bigger than you are. A 24x7 desk, regional spares and 4-hour onsite engineers in your name, without hiring any of it.

Onboarding: live in five business days

1
Discovery call
Thirty minutes on the vendors, regions and customers you serve and the tier that fits. Same or next business day.
2
Agreement and brand kit
Partner agreement with the margin or commission schedule and non-solicitation. You send a logo, colours, email domain, the phone numbers or regions you need, and portal users.
3
Go live in five business days
DNS records verified, mailbox and templates live, numbers provisioned and greetings recorded, portal and customer subdomain branded, PSA integration tested.
4
First quote
Send a model list or a site inventory; you have an indicative price in 24 hours and a firm quote in 48, in your template, ready for the customer.

Partner Program: Frequently Asked Questions

What does "white label" cover exactly?

Every customer touchpoint: email from your domain, a dedicated phone number answered 24x7 in your name, a partner management portal and a customer portal on your subdomain, quotes, contracts and SLA reports in your template, and engineers and parts shipments carrying your brand. Our name appears only if you choose co-branding.

How does the partner program work?

You bring the customer relationship; we deliver the maintenance contract under your brand or ours. Referral partners receive a recurring commission on every contract and renewal they introduce. Resale and white-label partners buy at wholesale, set their own margin and invoice the customer themselves.

Which equipment can partners sell maintenance for?

Any hardware in our catalog: servers, storage arrays, HCI nodes, switches, routers, firewalls and backup appliances from Dell EMC, HPE, Cisco, IBM, NetApp, Lenovo, Nutanix, Veritas, Mellanox/NVIDIA and more, including models past OEM end of service life. Coverage spans North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America.

How fast can a partner get a price?

Same as a direct customer: an indicative range within 24 hours and a firm quote within 48, priced per unit per year at the SLA tier your customer needs, with multi-unit, multi-vendor and multi-year discounts you can pass through or keep as margin.

Who handles the customer when something breaks?

Our 24x7 support desk and field engineers deliver the SLA. The customer calls your white-label number or logs a ticket in your customer portal; you see every ticket, every SLA clock and every dispatch in the partner portal, and you can take any call yourself.

How long does onboarding take?

Five business days from signed agreement to a live branded email domain, phone number, portal and customer subdomain. Referral and resale partners can send their first quote request the same day.

Will you ever contact our customers directly?

No. The partner agreement includes a non-solicitation clause. Customer records and ticket history belong to you, and contracts assign to you or a provider of your choice at renewal if you leave.