Quantum Third-Party Maintenance & Support
Yes, we provide Quantum third-party maintenance: Quantum servers, storage, network and backup hardware supported independently of the OEM contract, including models past their end-of-service-life dates, at 40-70% below OEM renewal pricing. Coverage spans North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America, with 24/7 engineers, spares held for every model we quote, and no OEM software contract required.
Hardware and software products from Quantum
- 24x7 support desk. Engineers on call around the clock, with a named escalation owner for every contract.
- 4-hour onsite in major metros. Four-hour onsite response available in major metro areas; next-business-day everywhere else we cover.
- Spares held for every model we quote. Global parts logistics with forward-stocked spares, so a replacement part is already on its way when you call.
- 5+ years past end of service life. We keep hardware supported long after the OEM date, on your retirement schedule rather than theirs.
- No OEM software contract required. Hardware coverage stands on its own. No VMware, Broadcom or other OEM software contract is needed to keep it.
- One contract for the whole rack. Servers, storage, network and backup appliances from any vendor on a single agreement and a single SLA.
- Monthly or multi-year, no lock-in. Month-to-month if you are bridging to a refresh, multi-year discounts if you are not. Cancel on notice.
- Indicative price in 24 hours, firm quote in 48. You get a price range the same business day and a signed quote within two.
Parts and engineer onsite next business day; 24x7 phone support.
4-hour onsite response in major metros, business hours.
Mission-critical: 4-hour onsite response around the clock, 365 days.
Your organization’s Quantum tape infrastructure – Scalar i500, i40, i80, AEL500, and LTO drives – is built to run for years. But OEM support contracts have end-of-service-life (EOSL) dates that often arrive before your hardware is ready for retirement. 3rd Party Support (3rdpartysupport.com) fills that gap with flexible, cost-effective coverage that keeps your Quantum equipment running long after the manufacturer stops.
We currently list nine active Quantum products in our catalog. Six are already past their official EOSL dates. The remaining three will reach EOSL within the next two years. That means most of the Quantum hardware still in production is already – or will soon be – ineligible for factory support. Our service steps in to maintain that gear on your terms.
Representative models we support include:
- Scalar i500 with LTO-7, LTO-8, or LTO-9 tape drives (EOSL 2027-12-31)
- AEL500 with LTO-7, LTO-8, or LTO-9 tape drives (EOSL 2027-12-31)
- Scalar i500 with IBM LTO-6 drives (EOSL 2026-12-31)
- Scalar i500 with LTO-5 drives (EOSL 2023-03-31)
- Scalar i500 with HPE LTO-5 drives (EOSL 2023-03-31)
- Scalar i40 and i80 Tape Libraries (EOSL 2022-03-31)
- LTO-4 drives for Scalar i500 and i6000 (EOSL 2022-03-31)
All of these products – whether last year’s EOSL or already expired – qualify for our third-party maintenance. You get the same level of technical care without the OEM renewal premium.
What we provide for your Quantum environment:
- 24/7 engineering support – Phone, email, and portal access to engineers who know tape libraries and autoloaders. No time-zone gaps.
- Same-day replacement parts options – For critical failures, we can ship a replacement unit the same business day, minimizing downtime.
- OEM-trained engineers – Our technicians are certified and experienced with Quantum hardware, including Scalar series and LTO drive integration.
- Flexible SLAs – Choose response and resolution times that match your operational needs, not a one-size-fits-all contract.
- Coverage past EOSL – The vast majority of our Quantum catalog (six out of nine products) is already beyond the manufacturer’s support window. We specialize in keeping that gear online.
Pricing that makes sense – Third-party support typically costs 40-70% less than the OEM contract or renewal. You keep your existing Quantum investment productive while redirecting budget to other priorities.
When your Quantum tape library needs service, you don’t need to buy new hardware or pay for a vendor contract that no longer applies. Contact us for a quote, and we’ll tailor coverage to your specific model and requirements.
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Popular Quantum Products
View all →AEL500 with LTO-7/LTO-8/LTO-9 tape drives
LTO-4 drives for use with Scalar i500
LTO-4 drives for use with Scalar i6000
Scalar i40 Tape Libraries
Scalar i500 with HPE LTO-5 drives
Scalar i500 with IBM LTO-6 drives
Scalar i500 with LTO-5 drives
Scalar i500 with LTO-7/LTO-8/LTO-9 tape drives
Scalar i80 Tape Libraries
Quantum EOSL DatesAll Quantum EOSL dates by year →
All Quantum Models
- AEL500 with LTO-7/LTO-8/LTO-9 tape drives (EOSL: Dec 31, 2027)
- LTO-4 drives for use with Scalar i500 (EOSL: Mar 31, 2022)
- LTO-4 drives for use with Scalar i6000 (EOSL: Mar 31, 2022)
- Scalar i40 Tape Libraries (EOSL: Mar 31, 2022)
- Scalar i500 with HPE LTO-5 drives (EOSL: Mar 31, 2023)
- Scalar i500 with IBM LTO-6 drives (EOSL: Dec 31, 2026)
- Scalar i500 with LTO-5 drives (EOSL: Mar 31, 2023)
- Scalar i500 with LTO-7/LTO-8/LTO-9 tape drives (EOSL: Dec 31, 2027)
- Scalar i80 Tape Libraries (EOSL: Mar 31, 2022)
Quantum Third-Party Support: Frequently Asked Questions
Which Quantum products are eligible for your support?
We support all nine active Quantum products in our catalog, including Scalar i500, i40, i80, AEL500, and LTO-4/5/6/7/8/9 drives. Six of these are already past the OEM EOSL date; three will reach EOSL within two years. If your model is listed on our Quantum support page, it is eligible regardless of EOSL status.
Do you support drives from multiple OEMs (IBM, HPE) in a Scalar library?
Yes. Our catalog includes Scalar i500 units with IBM LTO-6 drives and HPE LTO-5 drives, as well as LTO-7/8/9 from Quantum’s own drives. Our support covers the entire library regardless of brand of drive, as long as the product is in our catalog.
What is the typical response time for a hardware failure?
We offer flexible service-level agreements (SLAs). Options include same-day advance replacement for critical parts. Your SLA will be defined at contract signing based on your business needs.
Can you cover a Scalar i500 that already reached its EOSL date in 2023?
Absolutely. Products past EOSL are our specialty. The Scalar i500 with LTO-5 drives (EOSL March 2023) and HPE LTO-5 drives (same date) are both eligible. We provide the same 24/7 engineering and parts support as for in-warranty products.
How much can we save by switching to third-party support?
Third-party support typically costs 40–70% less than an OEM contract or renewal. Exact savings depend on your hardware mix and required SLA level. Contact us for a custom quote.
Are your engineers certified on Quantum tape libraries?
Yes. Our support team includes OEM-trained engineers experienced with Scalar i500, i40, i80, AEL500, and LTO drives. They follow manufacturer-level procedures for diagnostics, repair, and parts replacement.