Juniper Third-Party Maintenance & Support

Support for Juniper hardware and software

Hardware and software products from Juniper

Lifecycle events for Juniper equipment don't follow a single timeline. Some products reach their end-of-support life (EOSL) after a few years; others remain supported for a decade or more. When the OEM ends support, the options are often limited — replace the equipment, accept the risk of running unsupported, or pay a premium for a renewal contract that may offer little flexibility.

Third-party support gives you a different choice. We cover more than 1,100 active Juniper products across wireless controllers, SSL VPN appliances, WLAN software, IDP hardware, and carrier AAA software. More than 650 of those products are already past their EOSL date, and nearly 200 will reach EOSL within the next two years. That means a significant portion of your installed base may already be — or soon will be — ineligible for OEM support.

Here is how our coverage works:

• Live technical support from OEM-trained engineers, available 24/7/365. No call centers. No routing through tier 1 scripts.
• Same-day replacement parts included or as an upgrade, depending on the criticality of the hardware. All parts are sourced from our own inventory, tested before shipment, and delivered with full traceability.
• Flexible service-level agreements (SLAs) that match your operational needs. Standard response times apply, but we can adjust escalation paths, add on-site support requirements, or align coverage windows to your maintenance schedule.
• Continued support past EOSL without gaps. No forced migration or forklift upgrade required. The same hardware stays in production, supported at the same level, as long as you need it.
• Contract structure built around the specific products you want covered — no bundles, no minimums, no long-term lock-in.

We do not subcontract engineering, resell OEM support, or apply hidden fees. The price difference is structural: third-party support typically costs 40–70% less than the OEM contract or renewal.

If you have Juniper hardware or software in your environment — including products that the OEM no longer supports — contact us to set up a review of what we can cover and how quickly we can start.

Representative products we list:

This is not an exhaustive list. If you do not see your specific product, ask us.