Juniper Third-Party Maintenance & Support
Yes, we provide Juniper third-party maintenance: Juniper servers, storage, network and backup hardware supported independently of the OEM contract, including models past their end-of-service-life dates, at 40-70% below OEM renewal pricing. Coverage spans North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America, with 24/7 engineers, spares held for every model we quote, and no OEM software contract required.
Hardware and software products from Juniper
- 24x7 support desk. Engineers on call around the clock, with a named escalation owner for every contract.
- 4-hour onsite in major metros. Four-hour onsite response available in major metro areas; next-business-day everywhere else we cover.
- Spares held for every model we quote. Global parts logistics with forward-stocked spares, so a replacement part is already on its way when you call.
- 5+ years past end of service life. We keep hardware supported long after the OEM date, on your retirement schedule rather than theirs.
- No OEM software contract required. Hardware coverage stands on its own. No VMware, Broadcom or other OEM software contract is needed to keep it.
- One contract for the whole rack. Servers, storage, network and backup appliances from any vendor on a single agreement and a single SLA.
- Monthly or multi-year, no lock-in. Month-to-month if you are bridging to a refresh, multi-year discounts if you are not. Cancel on notice.
- Indicative price in 24 hours, firm quote in 48. You get a price range the same business day and a signed quote within two.
Parts and engineer onsite next business day; 24x7 phone support.
4-hour onsite response in major metros, business hours.
Mission-critical: 4-hour onsite response around the clock, 365 days.
Support for Juniper hardware and software
Hardware and software products from Juniper
Lifecycle events for Juniper equipment don't follow a single timeline. Some products reach their end-of-support life (EOSL) after a few years; others remain supported for a decade or more. When the OEM ends support, the options are often limited — replace the equipment, accept the risk of running unsupported, or pay a premium for a renewal contract that may offer little flexibility.
Third-party support gives you a different choice. We cover more than 1,100 active Juniper products across wireless controllers, SSL VPN appliances, WLAN software, IDP hardware, and carrier AAA software. More than 650 of those products are already past their EOSL date, and nearly 200 will reach EOSL within the next two years. That means a significant portion of your installed base may already be — or soon will be — ineligible for OEM support.
Here is how our coverage works:
- Live technical support from OEM-trained engineers, available 24/7/365. No call centers. No routing through tier 1 scripts.
- Same-day replacement parts included or as an upgrade, depending on the criticality of the hardware. All parts are sourced from our own inventory, tested before shipment, and delivered with full traceability.
- Flexible service-level agreements (SLAs) that match your operational needs. Standard response times apply, but we can adjust escalation paths, add on-site support requirements, or align coverage windows to your maintenance schedule.
- Continued support past EOSL without gaps. No forced migration or forklift upgrade required. The same hardware stays in production, supported at the same level, as long as you need it.
- Contract structure built around the specific products you want covered — no bundles, no minimums, no long-term lock-in.
We do not subcontract engineering, resell OEM support, or apply hidden fees. The price difference is structural: third-party support typically costs 40–70% less than the OEM contract or renewal.
If you have Juniper hardware or software in your environment — including products that the OEM no longer supports — contact us to set up a review of what we can cover and how quickly we can start.
Representative products we list:
| Product | Category | EOSL Date |
|---|---|---|
| SRS 3.1 | Wireless | 2005-12-03 |
| SRS 4.0 | Wireless | 2006-05-19 |
| SRS 5.0 | Wireless | 2007-01-14 |
| WX OS 5.1 | Software | 2007-11-27 |
| WX 80 | WX Platform | 2010-10-15 |
| MX-400 1 | Carrier AAA Software | 2011-01-07 |
| MP-372 1 | SSL VPN | 2011-09-09 |
| MX-216R 1 | Carrier AAA Software | 2014-01-28 |
| MP-620 1 | SSL VPN | 2014-01-28 |
| MP-71 1 | SSL VPN | 2014-01-28 |
| MP-82 1 | SSL VPN | 2014-01-28 |
| 7.7 (WLAN Software 7.7) | WLAN Software | 2015-05-01 |
| 8.0 (WLAN Software 8.0) | WLAN Software | 2016-12-30 |
| 9.0 (WLAN Software 9.0) | WLAN Software | 2018-06-30 |
| 9.1 (WLAN Software 9.1) | WLAN Software | 2018-06-30 |
This is not an exhaustive list. If you do not see your specific product, ask us.
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Juniper Third-Party Support: Frequently Asked Questions
How much does third-party support for Juniper cost?
Third-party support typically costs 40-70% less than the OEM contract or renewal.
What Juniper products do you support?
We cover hardware and software products from Juniper, including more than 1,100 active products. Over 650 are already past their end-of-support life (EOSL) date, and nearly 200 more will reach EOSL within the next two years.
How does the coverage work?
Agreements are structured around the specific products you need covered, with no bundled services you don't want. Coverage begins immediately after signing, and there are no long-term commitments unless you prefer one.
Do you provide replacement hardware if something fails?
Yes. For hardware covered by the agreement, we offer same-day replacement parts options at no additional cost. Advance replacement is also available.
Do you use third parties to deliver support?
No. All coverage is handled directly by us — we don't subcontract or outsource support. Our engineers are OEM-trained and available 24/7/365.
What SLAs can you offer?
Standard service-level agreements (SLAs) are included, but we can also tailor response times, escalation paths, and on-site support requirements to your operational needs.