Fortinet Third-Party Maintenance & Support

Fortinet Third-Party Maintenance & Support

Fortinet is a leading provider of network security and hardware solutions, with a broad product line that includes FortiOS operating systems, FortiMail appliances, FortiSandbox platforms, FortiTester test equipment, FortiCamera surveillance devices, and FortiPresence analytics tools. Our catalog lists 740 active Fortinet products, of which 464 have already passed their End-of-Support Life (EOSL) date, and another 138 are projected to reach EOSL within the next two years. This means a significant portion of deployed Fortinet estates are already out of OEM support or soon will be.

When Fortinet ends support for a product, third-party maintenance offers a practical alternative. Instead of paying the OEM’s high renewal rates, you can keep your hardware and software running with coverage that includes 24/7 engineering support, same-day replacement parts options, and flexible service-level agreements (SLAs). Our engineers are OEM-trained and familiar with Fortinet products such as FortiOS 6.0, 6.2, 6.4, 7.0, 7.2, 7.4, 7.6, and 8.0—some of which have EOSL dates as far out as 2030. We also cover hardware like FortiMail-900F (EOSL 2031-01-01), FortiSandbox-3000F-USG (EOSL 2030-10-26), FortiTester-100F and 2000F series (EOSL 2030-10-23), FortiCamera-FB50 (EOSL 2030-12-30), and FortiPresence-VM (EOSL 2030-12-30).

Third-party support works by taking over the hardware and software maintenance tasks that the OEM no longer provides. For software, this includes security patches, bug fixes, and configuration assistance for the versions you already own. For hardware, it covers diagnosis, replacement parts, and repairs. All support is delivered without requiring you to upgrade to newer versions or migrate to different platforms. However, there are situations where OEM support remains the better choice: if you need access to new features or product upgrades that only Fortinet can offer, or if regulatory requirements mandate direct OEM support. Third-party maintenance is best suited for stable, mature environments where the priority is cost savings and extending the useful life of existing equipment.

With third-party support, you typically save 40-70% compared to a Fortinet OEM contract or renewal. The exact savings depend on your estate size, product mix, and desired SLA level. For IT directors, infrastructure managers, and procurement leads managing Fortinet networks, third-party maintenance is a proven way to reduce costs while maintaining reliable, expert support well past the OEM’s EOSL dates.