PowerProtect DM5500
PowerProtect DM5500
Third-party maintenance for the EMC PowerProtect DM5500 costs 40-70% less than the OEM support contract, with 24/7 engineering support and same-day replacement parts. Coverage is available across North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America, with next-business-day or 4-hour onsite response and no OEM software contract required.
- 24x7 support desk
- 4-hour onsite in major metros
- Spares held for every model we quote
- 5+ years past end of service life
- No OEM software contract required
- One contract for the whole rack
EMC PowerProtect DM5500 - Third party support available
Specifications
- family
- PowerProtect
PowerProtect DM5500 Third-Party Maintenance Pricing
Choose the response level you need. We send an indicative price within 24 hours and a firm quote within 48, typically 40-70% below the OEM renewal.
Parts and engineer onsite next business day; 24x7 phone support.
Quote this level4-hour onsite response in major metros, business hours.
Quote this levelMission-critical: 4-hour onsite response around the clock, 365 days.
Quote this levelCoverage across North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America. Hardware maintenance does not require an active VMware, Broadcom or other OEM software contract.
OEM vs. 3rd Party Support
See how 3rd party maintenance compares to traditional OEM support for your PowerProtect DM5500. Get the same level of service at a fraction of the cost.
| Feature | OEM Support | 3rd Party Support |
|---|---|---|
| Post-EOSL Support | ||
| 24/7/365 Support | ||
| Same-Day Parts Replacement | Limited | |
| Mixed-Vendor Support | ||
| Flexible Contract Terms | Annual Only | Month-to-Month Available |
| Asset Lifecycle Extension | ||
| OEM-Trained Engineers |
Why Choose 3rd Party Support for PowerProtect DM5500?
Save 40-70%
Dramatically reduce your maintenance costs while maintaining the same level of support coverage.
Extend Asset Life
Continue using your PowerProtect DM5500 well beyond the OEM end-of-life date.
24/7 Expert Support
OEM-trained engineers available around the clock with same-day parts replacement.
PowerProtect DM5500 Support: Frequently Asked Questions
Is the EMC PowerProtect DM5500 still supported?
Yes. The PowerProtect DM5500 is currently supported, and third-party maintenance is available as an alternative to the OEM contract at 40-70% lower cost.
When is the EMC PowerProtect DM5500 end of service life (EOSL) date?
EMC lists the end of service life for the PowerProtect DM5500 as Dec 31, 2028.
Can I keep using the PowerProtect DM5500 after its EOSL date?
Yes. EOSL means EMC stops selling support contracts and issuing updates — the equipment itself keeps working. Third-party maintenance provides engineering support and replacement parts for as long as you choose to run it.
How much does third-party support for the PowerProtect DM5500 cost?
Typically 40-70% below the OEM maintenance renewal price. Exact pricing depends on quantity, service level and location. You get an indicative price within 24 hours and a firm quote within 48.
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