Riverbed Third-Party Maintenance & Support
Yes, we provide Riverbed third-party maintenance: Riverbed servers, storage, network and backup hardware supported independently of the OEM contract, including models past their end-of-service-life dates, at 40-70% below OEM renewal pricing. Coverage spans North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America, with 24/7 engineers, spares held for every model we quote, and no OEM software contract required.
Hardware and software products from Riverbed
- 24x7 support desk. Engineers on call around the clock, with a named escalation owner for every contract.
- 4-hour onsite in major metros. Four-hour onsite response available in major metro areas; next-business-day everywhere else we cover.
- Spares held for every model we quote. Global parts logistics with forward-stocked spares, so a replacement part is already on its way when you call.
- 5+ years past end of service life. We keep hardware supported long after the OEM date, on your retirement schedule rather than theirs.
- No OEM software contract required. Hardware coverage stands on its own. No VMware, Broadcom or other OEM software contract is needed to keep it.
- One contract for the whole rack. Servers, storage, network and backup appliances from any vendor on a single agreement and a single SLA.
- Monthly or multi-year, no lock-in. Month-to-month if you are bridging to a refresh, multi-year discounts if you are not. Cancel on notice.
- Indicative price in 24 hours, firm quote in 48. You get a price range the same business day and a signed quote within two.
Parts and engineer onsite next business day; 24x7 phone support.
4-hour onsite response in major metros, business hours.
Mission-critical: 4-hour onsite response around the clock, 365 days.
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Popular Riverbed Products
View all →Access Point SteelConnect SDI-AP5 B010-E FCC
Access Point SteelConnect SDI-AP5 B010 FCC
Access Point SteelConnect SDI-AP5 B020-E ROW
Access Point SteelConnect SDI-AP5 B020 ROW
Access Point SteelConnect SDI-AP5R B010 FCC
Access Point SteelConnect SDI-AP5R B020 ROW
Cascade Express 100
Cascade Express 200
Cascade Express 300
Cascade Express 360
Cascade Gateway 2100
Cascade Profiler 2120
All Riverbed Models
- Access Point SteelConnect SDI-AP5 B010-E FCC (EOSL: Dec 23, 2023)
- Access Point SteelConnect SDI-AP5 B010 FCC (EOSL: Dec 23, 2023)
- Access Point SteelConnect SDI-AP5 B020-E ROW (EOSL: Dec 23, 2023)
- Access Point SteelConnect SDI-AP5 B020 ROW (EOSL: Dec 23, 2023)
- Access Point SteelConnect SDI-AP5R B010 FCC (EOSL: Dec 23, 2023)
- Access Point SteelConnect SDI-AP5R B020 ROW (EOSL: Dec 23, 2023)
- Cascade Express 100 (EOSL: Jun 30, 2017)
- Cascade Express 200 (EOSL: Jun 30, 2017)
- Cascade Express 300 (EOSL: Jun 30, 2017)
- Cascade Express 360 (EOSL: Mar 31, 2019)
- Cascade Gateway 2100 (EOSL: Jun 30, 2017)
- Cascade Profiler 2120 (EOSL: Jun 30, 2017)
- Cascade Profiler 7400 (EOSL: Dec 31, 2014)
- Cascade Profiler 7500 (EOSL: Dec 31, 2014)
- Cascade Profiler 8500 (EOSL: Dec 31, 2014)
- Cascade Profiler H7 (EOSL: Dec 31, 2014)
- Cascade Profiler NAS (EOSL: Dec 31, 2014)
- Cascade Regional Gateway 100 (EOSL: Dec 31, 2014)
- Cascade Regional Gateway 200 (EOSL: Dec 31, 2014)
- Cascade Regional Gateway 500 (EOSL: Dec 31, 2014)
- Cascade Regional Gateway 800 (EOSL: Dec 31, 2014)
- Cascade Sensor 2100 (EOSL: Dec 31, 2014)
- Cascade Sensor 2260 (EOSL: Mar 31, 2019)
- Cascade Sensor 4514 (EOSL: Dec 31, 2014)
- Cascade Sensor 4520 (EOSL: Dec 31, 2014)
- Cascade Sensor 4522 (EOSL: Dec 31, 2014)
- Cascade Sensor 4524 (EOSL: Dec 31, 2014)
- Cascade Sensor 4526 (EOSL: Dec 31, 2014)
- Cascade Sensor 4540 (EOSL: Dec 31, 2014)
- Cascade Sensor 4542 (EOSL: Dec 31, 2014)
- Cascade Sensor 4720 (EOSL: Dec 31, 2014)
- Cascade Sensor 4722 (EOSL: Dec 31, 2014)
- Cascade Sensor 4724 (EOSL: Dec 31, 2014)
- Cascade Sensor 4726 (EOSL: Dec 31, 2014)
- Cascade Sensor 4740 (EOSL: Dec 31, 2014)
- Cascade Sensor 4742 (EOSL: Dec 31, 2014)
- Cascade Sensor H7 (EOSL: Dec 31, 2014)
- SteelCentral AppResponse 1200 (AppResponse Xpert 1200) (EOSL: Oct 20, 2020)
- SteelCentral AppResponse 2200 (EOSL: Feb 2, 2022)
- SteelCentral AppResponse 3150 (AppResponse Xpert 3150) (EOSL: Jun 30, 2014)
- SteelCentral AppResponse 3200 (AppResponse Xpert 3200) (EOSL: Dec 31, 2018)
- SteelCentral AppResponse 3700 (AppResponse Xpert 3700) (EOSL: Dec 31, 2018)
- SteelCentral AppResponse 4200 (AppResponse Xpert 4200) (EOSL: Dec 31, 2018)
- SteelCentral AppResponse 5000 (AppResponse Xpert 5000) (EOSL: Dec 31, 2018)
- SteelCentral AppResponse ARXEXP300 Expansion Chassis (EOSL: Aug 31, 2023)
- SteelCentral AppResponse Director 200 (AppResponse Xpert Director 200) (EOSL: Dec 31, 2018)
- SteelCentral Controller for SteelHead 8000 (CMC 8000) (EOSL: Apr 5, 2015)
- SteelCentral Controller for SteelHead 8001 (CMC 8001) (EOSL: Apr 5, 2015)
- SteelCentral Controller for SteelHead 8002 (CMC 8002) (EOSL: Apr 5, 2015)
- SteelCentral Controller for SteelHead 8003 (CMC 8003) (EOSL: Apr 5, 2015)
- SteelCentral Controller for SteelHead 8004 (CMC 8004) (EOSL: Apr 5, 2015)
- SteelCentral Controller for SteelHead 8005 (CMC 8005) (EOSL: Apr 5, 2015)
- SteelCentral Controller for SteelHead 8006 (CMC 8006) (EOSL: Apr 5, 2015)
- SteelCentral Controller for SteelHead 8150 (CMC 8150) (EOSL: May 4, 2020)
- SteelCentral Controller for SteelHead Mobile 8500 (SMC 8500) (EOSL: Jul 6, 2015)
- SteelCentral Controller for SteelHead Mobile 8650 (SMC 8650) (EOSL: May 4, 2020)
- SteelCentral NetExpress 100 (Cascade Express 100) (EOSL: Jun 30, 2017)
- SteelCentral NetExpress 200 (Cascade Express 200) (EOSL: Jun 30, 2017)
- SteelCentral NetExpress 300 (Cascade Express 300) (EOSL: Jun 30, 2017)
- SteelCentral NetExpress 360 (Cascade Express 360) (EOSL: Mar 31, 2019)
- SteelCentral NetProfiler 2140 (Cascade Profiler 2140) (EOSL: Jun 30, 2017)
- SteelCentral NetProfiler 2160 (Cascade Profiler 2160) (EOSL: Jun 30, 2017)
- SteelCentral NetProfiler 4100 (Cascade Profiler 4100) (EOSL: Jun 30, 2017)
- SteelCentral NetProfiler 4120 DB (Cascade Profiler 4120 DB) (EOSL: Jun 30, 2017)
- SteelCentral NetProfiler 4130 MG (Cascade Profiler 4130 MG) (EOSL: Jun 30, 2017)
- SteelCentral NetProfiler 7400 (Cascade Profiler 7400) (EOSL: Dec 31, 2014)
- SteelCentral NetProfiler 7500 (Cascade Profiler 7500) (EOSL: Dec 31, 2014)
- SteelCentral NetProfiler H7 (Cascade Profiler H7) (EOSL: Dec 31, 2014)
- SteelCentral NetProfiler RG 200 (Cascade Profiler RG 200) (EOSL: Dec 31, 2014)
- SteelCentral NetProfiler RG 800 (Cascade Profiler RG 800) (EOSL: Dec 31, 2014)
- SteelCentral NetShark 1100 (Cascade Shark 1100) (EOSL: May 29, 2020)
- SteelCentral NetShark 2100 (Cascade Shark 2100) (EOSL: May 29, 2020)
- SteelCentral NetShark 2200 (Cascade Shark 2200) (EOSL: May 29, 2020)
- SteelCentral NetShark 3100 (Cascade Shark 3100) (EOSL: May 29, 2020)
- SteelCentral NetShark 3200 (Cascade Shark 3200) (EOSL: May 29, 2020)
- SteelFusion Core 1000 (EOSL: Jul 31, 2023)
- SteelFusion Core 1500 (EOSL: Jul 31, 2023)
- SteelFusion Core 2000 (Granite Core 2000) (EOSL: Dec 31, 2020)
- SteelHead 1050 (EOSL: Dec 31, 2017)
- SteelHead 2050 (EOSL: Jun 30, 2018)
- SteelHead 250 (EOSL: Jun 30, 2018)
- SteelHead 501-H DR (EOSL: Jun 30, 2018)
- SteelHead 501-M DR (EOSL: Jun 30, 2018)
- SteelHead 5050 (EOSL: Jun 30, 2018)
- SteelHead 5055v High Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead 550 (EOSL: Dec 31, 2017)
- SteelHead 601 DR (EOSL: Jun 30, 2018)
- SteelHead 701-L DR (EOSL: Jun 30, 2018)
- SteelHead 701-M DR (EOSL: Jun 30, 2018)
- SteelHead 7055v Low Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead 7055v Mid Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 100 (EOSL: Mar 2, 2014)
- SteelHead CX 1020 (EOSL: Feb 6, 2014)
- SteelHead CX 1050-H (EOSL: Dec 31, 2017)
- SteelHead CX 1050-H Spare (EOSL: Dec 31, 2017)
- SteelHead CX 1050-L (EOSL: Sep 30, 2017)
- SteelHead CX 1050-L Spare (EOSL: Dec 31, 2017)
- SteelHead CX 1050-M (EOSL: Dec 31, 2017)
- SteelHead CX 1050-M Spare (EOSL: Dec 31, 2017)
- SteelHead CX 1050-U (EOSL: Dec 31, 2017)
- SteelHead CX 1050-U Spare (EOSL: Dec 31, 2017)
- SteelHead CX 150-M (EOSL: Dec 31, 2018)
- SteelHead CX 150-M Spare (EOSL: Dec 31, 2018)
- SteelHead CX 1520 (EOSL: Feb 6, 2014)
- SteelHead CX 1555 (EOSL: Aug 28, 2020)
- SteelHead CX 1555v High Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 1555v Low Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 1555v Mid Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 200 (EOSL: Mar 2, 2014)
- SteelHead CX 2020 (EOSL: Feb 6, 2014)
- SteelHead CX 2050-H (EOSL: Jun 30, 2018)
- SteelHead CX 2050-H Spare (EOSL: Jun 30, 2018)
- SteelHead CX 2050-L (EOSL: Jun 30, 2018)
- SteelHead CX 2050-L Spare (EOSL: Jun 30, 2018)
- SteelHead CX 2050-M (EOSL: Jun 30, 2018)
- SteelHead CX 2050-M Spare (EOSL: Jun 30, 2018)
- SteelHead CX 250-H Spare (EOSL: Dec 31, 2018)
- SteelHead CX 250-L Spare (EOSL: Dec 31, 2018)
- SteelHead CX 250-M Spare (EOSL: Dec 31, 2018)
- SteelHead CX 255v High Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 255v Low Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 255v Mid Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 255v Ultra Low Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 300 (EOSL: Mar 2, 2014)
- SteelHead CX 3010 (EOSL: Sep 30, 2011)
- SteelHead CX 3020 (EOSL: Apr 5, 2014)
- SteelHead CX 3510 (EOSL: Sep 30, 2011)
- SteelHead CX 3520 (EOSL: Apr 5, 2014)
- SteelHead CX 50 (EOSL: Mar 2, 2014)
- SteelHead CX 5010 (EOSL: Sep 30, 2011)
- SteelHead CX 5050-H (EOSL: Jun 30, 2018)
- SteelHead CX 5050-H Spare (EOSL: Jun 30, 2018)
- SteelHead CX 5050-L (EOSL: Jun 30, 2018)
- SteelHead CX 5050-L Spare (EOSL: Jun 30, 2018)
- SteelHead CX 5050-M (EOSL: Jun 30, 2018)
- SteelHead CX 5050-M Spare (EOSL: Jun 30, 2018)
- SteelHead CX 5055 (EOSL: Aug 28, 2020)
- SteelHead CX 5055v High Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 5055v Mid Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 520 (EOSL: Feb 6, 2014)
- SteelHead CX 550-H (EOSL: Dec 31, 2017)
- SteelHead CX 550-H Spare (EOSL: Dec 31, 2017)
- SteelHead CX 550-M (EOSL: Dec 31, 2017)
- SteelHead CX 550-M Spare (EOSL: Dec 31, 2017)
- SteelHead CX 5520 (EOSL: Apr 5, 2014)
- SteelHead CX 555 (EOSL: Apr 30, 2020)
- SteelHead CX 555v High Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 555v Low Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 555v Mid Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 6020 (EOSL: Apr 5, 2014)
- SteelHead CX 6050 (EOSL: Jun 30, 2018)
- SteelHead CX 6050 Spare (EOSL: Jun 30, 2018)
- SteelHead CX 6120 (EOSL: Apr 5, 2014)
- SteelHead CX 7050-L (EOSL: Jun 30, 2018)
- SteelHead CX 7050-L Spare (EOSL: Jun 30, 2018)
- SteelHead CX 7050-M (EOSL: Jun 30, 2018)
- SteelHead CX 7050-M Spare (EOSL: Jun 30, 2018)
- SteelHead CX 7055 (EOSL: Aug 28, 2020)
- SteelHead CX 7055v Low Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 7055v Mid Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 755 (EOSL: Apr 30, 2020)
- SteelHead CX 755v High Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 755v Low Virtual Appliance (EOSL: Jan 31, 2024)
- SteelHead CX 755v Mid Virtual Appliance (EOSL: Jan 31, 2024)
- Steelhead DX 8000 (EOSL: Mar 5, 2018)
- SteelHead EX 1160 (EOSL: Dec 31, 2020)
- SteelHead EX 1260 (EOSL: Dec 31, 2020)
- SteelHead EX 760 (EOSL: Aug 14, 2020)
- SteelHead EXA 1360 (EOSL: Dec 31, 2020)
- SteelHead Interceptor 9350 (Interceptor 9350) (EOSL: Nov 12, 2020)
- Virtual Cascade Gateway 1060 (EOSL: Jan 31, 2019)
- Virtual Cascade Profiler 1060-U (EOSL: Jan 31, 2019)
Riverbed Third-Party Support: Frequently Asked Questions
Do you offer third-party maintenance for Riverbed hardware?
Yes. We maintain Riverbed servers, storage, networking and backup hardware under our own contract, independent of Riverbed. That includes models Riverbed no longer supports.
Can you support Riverbed equipment after its end of service life?
Yes. End of service life only ends the OEM's support; the equipment keeps working. We cover Riverbed hardware for 5+ years past the EOSL date with 24/7 engineering support and forward-stocked spares.
How much does Riverbed third-party maintenance cost?
Typically 40-70% below the Riverbed renewal price, depending on quantity, service level and location. You get an indicative price within 24 hours and a firm quote within 48.
Where do you provide Riverbed support?
Across North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America: 4-hour onsite response in major metro areas and next-business-day elsewhere, with 24/7 remote support everywhere.