Jira Service Management 4.20 (LTS)
Jira Service Management 4.20 (LTS)
The Jira Service Management 4.20 (LTS) reached end of service life on Jan 31, 2024 — Jira Service Management no longer ships security patches or fixes for it. Our third-party support keeps it safe to run: 24/7 engineers manage issues, remediate vulnerabilities, and help you maintain compliance.
24/7 engineers own your Jira Service Management 4.20 (LTS) incidents end to end.
Mitigation and patch-around guidance when the vendor no longer ships fixes.
Controls evidence and documentation that keep auditors satisfied.
Specifications
- product
- jira-service-management
- release
- 4.20
- product Label
- Jira Service Management
- release Label
- 4.20 (LTS)
- codename
- lts
- true
- latest Version
- 4.20.30
- release Date
- 2021-10-19
- maintained
- source Url
- https://endoflife.date/jira-service-management
Lifecycle Dates
- End of Service Life
- Jan 31, 2024
- Last OEM Support
- Jan 31, 2024
OEM vs. 3rd Party Support
See how third-party support compares to the vendor contract for Jira Service Management 4.20 (LTS) — monitoring, break/fix, vulnerability work, operations and compliance, before and after EOSL.
| Feature | OEM Support | 3rd Party Support |
|---|---|---|
| Post-EOSL Support | ||
| Break/Fix Support | Until EOSL | |
| 24/7 Monitoring | ||
| Vulnerability Scanning & Remediation | ||
| Managed Operations | ||
| Procedure & Configuration Review | ||
| Compliance & Audit Documentation | Limited | |
| Discounted Migration to Other Platforms |
Why Choose 3rd Party Support for Jira Service Management 4.20 (LTS)?
Vulnerability Remediation
Scanning, mitigation and patch-around guidance for Jira Service Management 4.20 (LTS) when the vendor no longer ships fixes.
Compliance Maintenance
Procedure review, controls evidence and the documentation auditors ask for — maintained continuously, not scrambled at audit time.
24/7 Expert Support
Engineers who know this release monitor, manage and fix issues around the clock — break/fix to managed operations.
Jira Service Management 4.20 (LTS) Support: Frequently Asked Questions
Is the Jira Service Management 4.20 (LTS) still supported?
Jira Service Management ended support for the Jira Service Management 4.20 (LTS) on Jan 31, 2024 — no more patches or fixes from the vendor. Third-party support keeps it covered: our engineers manage issues, remediate vulnerabilities, and help you maintain compliance for as long as you run it.
When is the Jira Service Management 4.20 (LTS) end of service life (EOSL) date?
Jira Service Management lists the end of service life for the Jira Service Management 4.20 (LTS) as Jan 31, 2024.
Can I keep using the Jira Service Management 4.20 (LTS) after its EOSL date?
Yes. EOSL means Jira Service Management stops issuing patches and support — the software itself keeps running. Third-party support covers it from there: issue management, security vulnerability remediation, and the compliance documentation auditors ask for, for as long as you choose to run it.
How much does third-party support for the Jira Service Management 4.20 (LTS) cost?
Typically 40-70% below the OEM maintenance renewal price. Exact pricing depends on quantity, service level and location. You get an indicative price within 24 hours and a firm quote within 48.