Veritas NetBackup appliances End of Support: Dates and Your Options
Veritas NetBackup appliances end of service life dates: NetBackup 5250, 5350, Flex 5150/5250/5350, Access 3350 on Dec 31, 2028; NetBackup 5340, Flex 5340, Access 3340 on Oct 31, 2026; NetBackup 5240 on Oct 31, 2025; NetBackup 5230 and 5330 on Aug 30, 2023; Earlier models on Jan 20, 2017. 11 of the 18 dated models are already past OEM support and 1 reach it within the next 12 months. Third-party maintenance keeps every one of these appliances supported for 5+ years past the OEM date, typically 40-70% below the renewal, across North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America.
Veritas NetBackup appliances end of service life dates by generation
| Generation | EOSL date | Models |
|---|---|---|
| NetBackup 5250, 5350, Flex 5150/5250/5350, Access 3350 | Dec 31, 2028 (some models Dec 31, 2028 to Jun 1, 2029) | 6 |
| NetBackup 5340, Flex 5340, Access 3340 | Oct 31, 2026 (some models Oct 31, 2026 to Aug 1, 2027) | 3 |
| NetBackup 5240 | Oct 31, 2025 | 1 |
| NetBackup 5230 and 5330 | Aug 30, 2023 (some models Dec 31, 2022 to Aug 30, 2023) | 2 |
| Earlier models | Jan 20, 2017 (some models Jan 20, 2017 to Apr 2, 2023) | 6 |
Dates are the OEM end of service life as published in our catalog; where a generation has more than one date the range is shown. Every model is listed below.
Why Veritas NetBackup appliances appliances are still in production
NetBackup appliances pair Veritas software with a purpose-built server and storage shelf, and the 5240 and 5330 were the standard backup targets of their era. They sit at the end of every restore path, so the decision to retire one is rarely taken lightly.
Veritas publishes end of support life per appliance model. After it, the NetBackup software licence continues, but hardware support for the appliance, including the disk shelves that hold your backups, does not.
What changes on the end of service life date
- Veritas stops selling hardware support for the appliance; NetBackup software entitlements continue under your software agreement.
- Drive, controller, RAID, power supply and expansion shelf replacements have to come from outside Veritas.
- Appliance software releases stop for that model; the appliance stays on its current version unless you migrate to a BYO server.
The appliances themselves do not change. The OEM's willingness to sell support ends, and the renewals leading up to that date are usually priced to make a refresh look attractive.
Your three options
1. Refresh with the OEM
Veritas proposes the current Flex or NetBackup 52x0/53x0 appliances, which usually means re-seeding storage pools. The right answer when the appliances are at capacity, limiting applications, or the budget cycle has the money anyway. The wrong answer when they are doing their job quietly: a refresh buys newer hardware and another support term at a capital cost that usually exceeds several years of maintenance on what you have.
2. Extend with the OEM to the last date
Possible up to the end of service life date and occasionally beyond under a limited arrangement. The problem is price: final-years renewals are where OEMs recover margin, and each one tends to cost more than the last for the same coverage. It also leaves the deadline in place.
3. Third-party maintenance
Replaces the OEM contract with ours and removes the deadline. For Veritas NetBackup appliances appliances that means:
- We hold drives, RAID controllers, power supplies and expansion shelf components for the 5230, 5240, 5330 and 5340 so a failed shelf does not become a lost retention window.
- Coverage includes diagnosis of boot and storage controller faults, the exact failure a customer brought us on a 5330 this month.
- 24x7 support desk. Engineers on call around the clock, with a named escalation owner for every contract.
- 4-hour onsite in major metros. Four-hour onsite response available in major metro areas; next-business-day everywhere else we cover.
- Spares held for every model we quote. Global parts logistics with forward-stocked spares, so a replacement part is already on its way when you call.
- 5+ years past end of service life. We keep hardware supported long after the OEM date, on your retirement schedule rather than theirs.
What Veritas NetBackup appliances maintenance costs
We return an indicative price for Veritas NetBackup appliances appliances within 24 hours and a firm quote within 48, per unit per year at the response level you choose, with multi-unit, multi-vendor and multi-year discounts.
Parts and engineer onsite next business day; 24x7 phone support.
4-hour onsite response in major metros, business hours.
Mission-critical: 4-hour onsite response around the clock, 365 days.
Every Veritas NetBackup appliances model and its EOSL date
Each row links to the model's support page, which carries the same dates, the indicative price and a quote form.
NetBackup 5250, 5350, Flex 5150/5250/5350, Access 3350 (6)
| Model | EOSL date | |
|---|---|---|
| Flex 5150 | Dec 31, 2028 | Get price |
| Flex 5250 | Dec 31, 2028 | Get price |
| Flex 5350 | Dec 31, 2028 | Get price |
| NetBackUp 5250 | Dec 31, 2028 | Get price |
| NetBackUp 5350 | Dec 31, 2028 | Get price |
| Access 3350 | Jun 1, 2029 | Get price |
NetBackup 5340, Flex 5340, Access 3340 (3)
| Model | EOSL date | |
|---|---|---|
| Flex 5340 | Oct 31, 2026 | Get price |
| NetBackUp 5340 | Oct 31, 2026 | Get price |
| Access 3340 | Aug 1, 2027 | Get price |
NetBackup 5240 (1)
| Model | EOSL date | |
|---|---|---|
| NetBackUp 5240 | Oct 31, 2025 | Get price |
NetBackup 5230 and 5330 (2)
| Model | EOSL date | |
|---|---|---|
| NetBackUp 5230 | Dec 31, 2022 | Get price |
| NetBackUp 5330 | Aug 30, 2023 | Get price |
Earlier models (6)
| Model | EOSL date | |
|---|---|---|
| NetBackUp 5000 | Jan 20, 2017 | Get price |
| NetBackUp 5200 | Jan 20, 2017 | Get price |
| NetBackUp 5020 | May 21, 2018 | Get price |
| NetBackUp 5220 | Aug 14, 2018 | Get price |
| NetBackUp 5030 | Dec 31, 2020 | Get price |
| Velocity 7330 | Apr 2, 2023 | Get price |
Veritas NetBackup appliances end of support: frequently asked questions
When does Veritas NetBackup appliances reach end of support?
NetBackup 5250, 5350, Flex 5150/5250/5350, Access 3350: Dec 31, 2028. NetBackup 5340, Flex 5340, Access 3340: Oct 31, 2026. NetBackup 5240: Oct 31, 2025. NetBackup 5230 and 5330: Aug 30, 2023. Earlier models: Jan 20, 2017. The full list of 18 dated models is on this page, each linking to its own support page and quote form.
Our NetBackup 5240 is past end of support and will not boot. Can you help?
Yes. Hardware diagnosis and replacement of the storage controller, drives or system board is exactly what third-party maintenance covers, and it is available for appliances already past the Veritas date.
Does third-party hardware maintenance change our NetBackup licensing?
No. The NetBackup software licence and any Veritas software support stay as they are. We cover the appliance hardware and its storage shelves.
How much does third-party maintenance for Veritas NetBackup appliances cost?
We return an indicative price for Veritas NetBackup appliances appliances within 24 hours and a firm quote within 48, per unit per year at the response level you choose, with multi-unit, multi-vendor and multi-year discounts.
How far ahead of the Veritas NetBackup appliances EOSL date should we decide?
Six to twelve months. That leaves time to compare the OEM's final renewal with third-party maintenance, decide whether to extend or refresh, and move coverage without a gap. The last OEM renewal before the date is usually the most expensive one.