Dell EMC Third-Party Maintenance & Support
Yes, we provide Dell EMC third-party maintenance: Dell EMC servers, storage, network and backup hardware supported independently of the OEM contract, including models past their end-of-service-life dates, at 40-70% below OEM renewal pricing. Coverage spans North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America, with 24/7 engineers, spares held for every model we quote, and no OEM software contract required.
Hardware and software products from Dell EMC
- 24x7 support desk. Engineers on call around the clock, with a named escalation owner for every contract.
- 4-hour onsite in major metros. Four-hour onsite response available in major metro areas; next-business-day everywhere else we cover.
- Spares held for every model we quote. Global parts logistics with forward-stocked spares, so a replacement part is already on its way when you call.
- 5+ years past end of service life. We keep hardware supported long after the OEM date, on your retirement schedule rather than theirs.
- No OEM software contract required. Hardware coverage stands on its own. No VMware, Broadcom or other OEM software contract is needed to keep it.
- One contract for the whole rack. Servers, storage, network and backup appliances from any vendor on a single agreement and a single SLA.
- Monthly or multi-year, no lock-in. Month-to-month if you are bridging to a refresh, multi-year discounts if you are not. Cancel on notice.
- Indicative price in 24 hours, firm quote in 48. You get a price range the same business day and a signed quote within two.
Parts and engineer onsite next business day; 24x7 phone support.
4-hour onsite response in major metros, business hours.
Mission-critical: 4-hour onsite response around the clock, 365 days.
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Browse the full index of 660 Dell EMC models with third-party support available.
Dell EMC Third-Party Support: Frequently Asked Questions
Do you offer third-party maintenance for Dell EMC hardware?
Yes. We maintain Dell EMC servers, storage, networking and backup hardware under our own contract, independent of Dell EMC. That includes models Dell EMC no longer supports.
Can you support Dell EMC equipment after its end of service life?
Yes. End of service life only ends the OEM's support; the equipment keeps working. We cover Dell EMC hardware for 5+ years past the EOSL date with 24/7 engineering support and forward-stocked spares.
How much does Dell EMC third-party maintenance cost?
Typically 40-70% below the Dell EMC renewal price, depending on quantity, service level and location. You get an indicative price within 24 hours and a firm quote within 48.
Where do you provide Dell EMC support?
Across North America, the United Kingdom and Europe, the Middle East, Asia-Pacific and Latin America: 4-hour onsite response in major metro areas and next-business-day elsewhere, with 24/7 remote support everywhere.